Let's go through what we got done in Milestone M29 (Jan 27 - Feb 09).<h3>Bug Fixes: </h3>- Resolved an issue with parsing improperly formatted emails from MS Outlook that was preventing ticket creation. - Fixed a problem with the Gmail API to mark accounts as expired when users manually revoke tokens correctly. - Addressed access-related issues for the Agent role that arose after minor enhancements to Roles and Permissions.<h3>Enhancements: </h3>- Improved NeetoPlanner integration by handling additional edge cases. If a task or project is deleted from NeetoPlanner, the NeetoDesk ticket page no longer crashes; instead, related data is hidden to prevent confusion.

Milestone M29 updates

Interact directly with customers in real-time to provide instant support.

Chat widget

Collect customer details or queries before starting a chat.

Pre-chat questions

Gather feedback or additional information after a chat ends.

Post-chat questions

Access complete conversation history for better insights.

Chat history

Automate routine tasks effectively to improve overall efficiency.

Automation rules

Send messages with images, videos, or other multimedia formats.

Rich messages

Add confidential internal notes visible only to team members.

Private notes

Save and reuse frequently used responses for faster replies.

Canned responses

Click Shift + ? to see keyboard shortcuts for quick and easy navigation.

Keyboard shortcuts

Share useful help articles directly within the chat widget.

Knowledge base articles

Organize and categorize chats based on the customized views.

Manage views

Categorize chats using tags for better organization.

Add tags

Define and manage specific operational hours for chat availability.

Set business hours

Customize and manage fields to gather relevant information.

Custom fields

Organize team members into groups for better workflow.

Create groups

Design and automate workflows for smoother customer interactions.

Add workflows

Integrate and extend chatbot functionality with API management.

Manage APIs

Map fields to streamline data collection and integration.

Manage mapped fields

Restrict access to specific IP addresses for security.

IP restriction

Personalize and design the chat widget to align with your brand.

Customize chat widget

Easily embed and display the chat widget on your website.

Embed chat widget

Send notifications to customers proactively for better engagement.

Outbound notifications

Alert website visitors about unread chat messages.

Notify visitors of unread messages

NeetoChat Features

NeetoChat, a Intercom/Freshchat alternative, is a live chat support tool that       provides real-time assistance. Suitable for businesses of all sizes, it offers       a customizable and secure way to chat with customers 24/7.

Intercom/Freshchat alternative.

Connect with like-minded people, share experiences, and learn from each other.   Join our vibrant community of Neeto users to network, exchange ideas, and gain insights.

Join our Community Slack

Talk to your customers through live chats, answer their questions immediately, take them         through the products and make them feel valued and heard. Quick support leads to happy         customers and more sales.

Let your customers feel valued and heard.

Set your business hours and let your customers know when they can expect a response from your         support team. It helps in reducing frustration and improve customer satisfaction.

Set clear expectations

Customize the design of your chat widget to match your brand. You can change the colors and         designs so that it looks like a part of your website. NeetoChat ensures you offer a uniform         experience to your customers.

Make your chat widget personalized

NeetoChat make your life easier by handling tasks automatically. When specific events occur,         these rules kick in and perform pre-set actions, streamlining your workflow and ensuring faster         customer responses.

Save time with automation

Gather essential details like name, email, and query through pre-chat questions so your team         can help right away. Post-chat questions collect feedback on the support received, allowing         you to continuously improve.

Know your customer better

Manage your chats on the go and never miss a chance to provide great support to your customers       with NeetoChat mobile app for iOS and Android.

NeetoChat Mobile App

Easily manage all customer conversations on single screen. With NeetoChat mobile app, you can         keep track of all kind of queries and requests in a single place without switching between apps         and help them real-time. Whether it's a support issue or general enquiry, you'll have everything         you need to respond quickly.

Find your customer conversations in one place.

Get push notifications and offer immediate help to your customers with real-time support         right from your mobile app. You'll see customer messages as they come in and can respond         instantly, ensuring no one is left waiting. Whether you're on the go or at your desk,         NeetoChat helps you stay connected.

Real-time support for your customers.

Save time and respond faster with canned responses. Create pre-written replies for common         questions or queries, so you can provide instant answers with just a tap. This feature ensures         consistency and speed, helping you handle multiple customer conversations simultaneously.

Canned responses for instant reply.

Manage your chats on the go and never miss a chance to provide great support with NeetoChat     mobile app for iOS and Android.

Chat Features

Notifications

Customization

Chat Management

Integrations

Security & Access control

Support

NeetoChat

Enhance customer engagement and support with NeetoChat, the advanced live chat solution. Deliver real-time personalized assistance, resolve queries efficiently, and boost customer       satisfaction. Harness the power of chat widget, canned responses, and seamless integrations       for streamlined support operations. Elevate customer communication and deliver exceptional       experiences with NeetoChat for free.

Milestone M29 updates

Bug Fixes:

Enhancements:

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