Manage tickets in a hassle free manner.
Allow customers to create ticket from different channels.
Manage your workflow better with multiple mailboxes
Create custom ticket fields to match your workflow.
Custom dashboard views for quicker access to tickets.
Answer common questions quickly and in a consistent manner using canned responses.
Record notes about the customer for future references and to serve the customer better.
Tag tickets with keywords and then filter them and execute automation rules using them.
Track every detail of what happened to a ticket.
Route ticket to the right team or person based on the attributes of the ticket.
Let customers rate their support experience when a ticket is resolved.
Quickly execute commands by using keyboard shortcuts.
Run automation rules based on time or event.
Set deadlines for ticket response and resolution based on different business hours or categories.
Increase accountability and ensure customers receives the right resolution using the approval process.
Make your support process effective and improve efficiency integrating with other products.
Write relevant help articles in Knowledge Base to cut down incoming tickets.
Build custom roles and permissions to match your workflow.
With iOS and Android apps you can reply to the questions from anywhere at anytime.
Force all your agents to login using google login and make your organization more secure.
Security is furthered strengthened by asking agents to enter OTP every time they login.
End-to-End Encryption ensures secure and private communication, protecting sensitive information from unauthorized access.