Simplify tickets, amplify support with neetoDesk

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Manage Tickets

Manage tickets in a hassle free manner.

Support Across Different Channels

Allow customers to create ticket from different channels.


Manage your workflow better with multiple mailboxes

Custom Ticket Fields

Create custom ticket fields to match your workflow.

Custom Views

Custom dashboard views for quicker access to tickets.

Canned Responses

Answer common questions quickly and in a consistent manner using canned responses.

Private Notes

Record notes about the customer for future references and to serve the customer better.


Tag tickets with keywords and then filter them and execute automation rules using them.

Ticket Activity Log

Track every detail of what happened to a ticket.

Ticket Routing

Route ticket to the right team or person based on the attributes of the ticket.

Satisfaction Ratings

Let customers rate their support experience when a ticket is resolved.

Keyboard Shortcuts

Quickly execute commands by using keyboard shortcuts.


Run automation rules based on time or event.

Service Level Agreement

Set deadlines for ticket response and resolution based on different business hours or categories.

Manage Approval

Increase accountability and ensure customers receives the right resolution using the approval process.


Make your support process effective and improve efficiency integrating with other products.

Knowledge Base Articles

Write relevant help articles in Knowledge Base to cut down incoming tickets.

Roles and Permissions

Build custom roles and permissions to match your workflow.

Mobile App

With iOS and Android apps you can reply to the questions from anywhere at anytime.

Google Sign In

Force all your agents to login using google login and make your organization more secure.

Verify Via OTP

Security is furthered strengthened by asking agents to enter OTP every time they login.

End-To-End Encryption

End-to-End Encryption ensures secure and private communication, protecting sensitive information from unauthorized access.

Making it easier to connect

Google Play
App Store

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